Cancellation Policy

72 hour notice is required to re-schedule an appointment unless it was an extreme emergency. There are no refunds on missed or cancelled appointment. We will gladly re-schedule an appointment as soon as possible according to Joan Marie’s availability.  We have no cancellation policy for any programs after the first 72 hours that you sign up and or make payment. If you choose to withdraw from any program after the initial 72 hours time frame, you forfeit all monies that you gave to Joan Marie Whelan and or her Company or My Serenity House,LLC All products are checked prior to being shipped. All product lines are exchangeable if damaged upon receipt, otherwise, all sales are final. If you accidentally ordered the wrong product, we will work with you so you are satisfied. You must first call the office at (941)-954-9001 to receive authorization to return any merchandise or program. Please Note: There is a $30.00 service fee on all cancellations and/or returns or credit card declines and the shipping and handling fee will not be reimbursed. Defective Items: If an item you receive is damaged or defective in any way, we will be glad to replace it. Call us at (941)-954-9001 between 10am and 4pm EST Time or send an email to questions@joanmariewhelan.com so we can coordinate returning your defective item and delivering a replacement.

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